Refund policy

ESTARA DESIGNS PRIVATE LIMITED
Last Updated: May 7, 2026

Return & Refund Policy

Overview

We want you to be satisfied with your purchase. If something isn’t right, you may request a return or exchange within the timelines and conditions outlined below.

All returns and exchanges must be reviewed and approved by our Customer Support team before being processed.

Return & Exchange Window

• You may request a return or exchange within 7 days of delivery
• Requests raised after this period may not be accepted

How to Request a Return or Exchange

To initiate a return or exchange, please contact us with:

• Your Order Number
• Reason for return or exchange
• Clear images of the product

Once your request is reviewed, we will share detailed instructions for the next steps, including pickup or return shipping.

Order Cancellation

• Orders cancelled within 24 hours of purchase, and not yet shipped, are eligible for a full refund
• Orders that have already been shipped cannot be cancelled
• You may request a return after delivery

Refund timelines may vary depending on your payment method.

Return & Exchange Process

• Items must be returned within the approved return window
• Return shipping charges may be applicable and will be communicated during the process
• Once the returned item is received and inspected, your refund or exchange will be processed
• Refunds are issued to the original payment method unless otherwise specified

Refund Timelines

Refunds are typically processed within 5–10 working days after the returned item is received and approved.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Return Conditions

To be eligible for a return or exchange, items must be:

• Unworn and unused
• Undamaged
• With all original tags attached
• Returned in original packaging

If the returned item does not meet these conditions, the request may be declined.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized jewellery
• Items marked as final sale or clearance

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with images and order details.

Our team will review the issue and arrange for a replacement or refund, as applicable.

Important Notes

• Returns sent without prior approval will not be accepted
• In case of incorrect address or failed delivery, re-shipping charges may apply
• All decisions regarding returns and refunds are subject to product inspection

Contact

ESTARA DESIGNS PRIVATE LIMITED

Registered Address:
Ground Floor, 15-16, Pride Sapphier,
Janvi Park Main Road,
Rajkot,
Gujarat, 360001